Terms of service

Last updated: March 24, 2026

Welcome to Bravotti. These Terms of Service (“Terms”) govern your use of our website located at https://www.bravotti.com.
 (the “Site”) and any purchases made through the Site.

By accessing or using our Site, you agree to be bound by these Terms.

Company Information

This website is operated by Bravotti, an online retailer specializing in mosaic tiles for residential and commercial applications.

  • Email: contactus@bravotti.com
  • Address: 90 Dayton Ave, Passaic, NJ 07055, USA

Eligibility

By using this Site, you confirm that:

  • You are at least the age of majority in your country or region.
  • You will use this Site only for lawful purposes.
  • You will not use our products for any illegal or unauthorized purpose.

Products and Orders

We sell mosaic tiles and related products for interior design and construction use.

We strive to ensure that:

  • Product descriptions, images, and specifications are accurate.
  • Prices are clearly displayed.

However, product colors may vary due to lighting, screens, or natural material differences. We reserve the right to correct errors in pricing or descriptions

Orders & Payment

Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion.

Orders can be canceled within 12 hours after purchase.

Payments are processed securely via third-party payment providers (e.g., Shopify Payments)

Shipping

We provide international shipping to selected regions (e.g., US, EU).

Delivery times are estimates and may vary.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by:

  • Customs clearance
  • Incorrect address
  • Carrier issues

Returns and Refunds

We offer a transparent return policy:

  • Returns accepted within 30 days of delivery.
  • EU customers have a 14-day withdrawal right.
  • Items must be unused and in original packaging.

Important:

  • Customers are responsible for return shipping costs (unless defective).
  • Restocking fees may apply.
  • Installed or used products are non-refundable.

For full details, please refer to our Refund Policy.

Product Disclaimer

Due to the nature of our products: natural materials may vary in color, texture, and appearance.

* Samples are recommended before large orders.

We are not responsible for:

  • Installation errors
  • Improper use of products

Intellectual Property

All content on this Site (including images, text, logos, and design) is the property of Bravotti and may not be used without permission.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid for the product.

Privacy

Your use of the Site is also governed by our Privacy Policy.

Prohibited Conduct

You agree NOT to:

  • Use the Site for fraudulent or misleading activities.
  • Provide false information.
  • Interfere with website security.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page.

Governing Law

These Terms shall be governed by applicable laws based on your region of purchase, unless otherwise required by local consumer protection laws.