Help Center
Bravotti appreciates you for taking some time in reviewing the Frequently Asked Questions. If you do not find answers addressing your questions or concerns, please Contact Us, we will respond your questions within 24 hours during weekdays.
For product info, specs, and photos please go to the specific product page or product order page to find the related links. For example special mosaic tile.
If you have further product related questions that our customer service representative could not answer, Bravotti notifies our product managers or engineers to answer it instead of the customer service representative. Please send email to ContactUs@Bravotti.com, our customer service representative will review your email and forward it to the right person immediately after receiving it. Your email will be answered within 24 hours during weekdays.
Frequently Asked Questions:
May I see the product before I buy? May I obtain a sample?
Yes, You can order a sample on our website. Please contact us via email: Sales@Bravotti.com if you want to order a sample, we will check whether sample is in stock and reply you details of ordering sample with 24 hours. Learn more about sample, please visit tile sample.
If I order less quantity than the minimum requirement, what should I do?
Please Contact Us to see if we can find a solution for you. Please email us at Sales@Bravotti.com for the product SKU number and quantity you want to buy. Usually, a justified shipping cost to compensate for the less-than-adequate economic scale will allow us to make an exception for you. However, it is solely Bravotti's discretion and decision which will be made on a case by case basis.
I cannot find the color and style I want for my project in my local building materials stores and not find them in Bravotti.com, either, can Bravotti custom make it for me?
We offer custom make service based on your specifications or samples with some minimum quantity requirements. The procedure is to email us at Sales@Bravotti.com, we will review your requirements and engage with you on clarification of your requirements. Our turnaround time varies depending on the specific products and the technical complexity, in general, it is very fast. For example, glass mosaics, for the similar product of our standard products, with change in colors, surfaces, and finish texture, it usually takes 1-2 weeks to make a sample for you to sign off. After we can make the sample, we can finish production within 1-2 weeks. This is the extra service especially welcomed by architects and designers.
Do you offer any discounts to distributors or resellers?
Bravotti offers the best prices on the website. Transparency in our pricing is one of the key operation factors making the lowest prices possible without any compromising in quality. Anyone meeting the minimum quantity requirement will have the same price.
Please contact us via Sales@Bravotti.com if you still want to discuss with us on this topic. Also you can look at our special glass tile.
Do I need to a sealer on the glass tile or grout?
Glass mosaics themselves do not absorb any water, thus will not absorb any dirt, germ, and spilled beverages. Thus there is no need for a sealer for the glass tiles.
However, grout is very porous and is prone to staining if not sealed. It is not required but it is highly recommended to use a sealer to make the maintenance and cleaning with ease because sealer helps to prevent stains and dirt from penetrating into the grout. A sealer also helps to prevent mold and mildew growth. Sealer should be used after the grout is cured, approximately 2-3 days after grouting.
Will glass tiles are safe on backsplash behind stove...as the Viking generates a lot of heat?
Yes, glass tiles are safe to install on backsplashes behind stoves. Stoves are designed for installation in kitchens with just drywall behind them so they won’t generate enough heat to damage the wall, with or without glass tile.
Why mother of pearl tiles qualify for green product?
Mother of pearl tile, it is called shell tile, seashell tile, shell mosaic tile. Mother of pearl tiles are 100% natural products that coming from the natural shell, no industrial waste or energy were used in manufacturing the beautiful shell mosaic tile, thus qualifying as green products.
The American leading designers & architects have been using mother of pearl tile as wall and floor tile & covering.
Mother of pearl tiles is becoming popular as wall tiles, kitchen backsplash tiles, shower tiles, bathroom and more…
Only the best quality mother of shell tile will be selected as our products, both 2 mm and 8mm are suited to your remodeling project.
Whether or not mother of pearl tiles applies to your kitchen & bathroom project?
Absolutely! Mother of pearl tiles are completely impervious materials. And mother of pearl tiles are 100% made of natural shell materials, turning used-to-be waste into beautiful decor products, is great product for your kitchen & bathroom wall and flooring projects.
If you visit the most popular professional home improvement and design website: www.Houzz.com, you can see thousands of mother of pearl tile projects that used mother of pearl tiles for kitchen and bathroom wall and flooring projects by leading American designers and architects.
What is the difference between 2mm & 8mm thickness mother of pearl tile? Will 2mm thick shell tile have any installation issue that will not align with other surface covering materials such as glass tile, porcelain tile, stainless steel tile or copper tile?
In fact, the chip (surface) of 2mm and 8mm thickness mother of pearl tiles are same. The only difference is that 8mm thickness is with a porcelain/magnesium base to make the mother of pearl tile is more convenient to align with other porcelain or glass tile with the same 8mm (3/8") thickness, thus making the installation easier.
However, the 2mm has much better cost-effective solution because after the pearl tile is installed, the appearance and effect will be the same between 2mm and 8mm. For the shell tile, the beauty is the natural shell iridescence of the surface of the shell, different than glass tile, which the beauty of glass tile partially created by the light reflection inside and through the glass, the thicker glass is, the better reflection and feel it is; that is why 8mm thickness glass mosaic tile is the mainstream in today's market place.
Although the installation of 2mm thick shell tile will be tougher than that of 8mm thickness pearl tile, your tile contractor/installer with experience can easily level the area where the pearl tiles will be installed to other thickness tile, whatever it is glass tile or porcelain tile or even stainless steel tile or copper tile or any other wall covering materials.
Is there any color difference between the full order tiles and the previous ordered sample/photos on the website? Can you get a fully refund if you don't like the color of the tiles?
As mentioned above, mother of pearl tiles is 100% natural products that made/polished by hands. So not to mention the color difference from the products you received and the photo on the website/sample, actually no 2 chips of the pearl tile in the whole world will match each other. Even the photos on the same page of our website, you can see for the exactly description between different product items. This is naturally color variation that comes by the nature of the products.
Therefore, we are sorry that the statement "the tile I received does not match the internet description/picture or sample" does not have the ground for the return.
However, just for courtesy and we value our customer as we bring it to our personal attention no matter how small the order is, we are offering a conditional return option: if we have other customer who wants to buy this SKU in your country, we will let you know and if you mail these products to our appointed new customer address, we will issue you the refund. You will need to pay for the return shipping and 25% restocking fee as we will use these restocking fee for the coordination and discount to attract our new customer accepting tile from a return, since we have to be honest with them that this is return products but in resalable/brand new condition. This is the best we can do.
What type of grout should you choose? Sand-free or fine-sand?
Please use unsanded (sand-free) grout. Unsanded grout is for smaller grout joints and it will not scratch the polished pearl surface. In order to enhance the luster and shine in your mother of pearl tile installation, make sure that the grout haze is removed from the mother of pearl right after you finish grouting.
What grout color should you choose?
Choosing the right grout is important for your project. Just like picking out tile, there are many different types of grout to choose from. Choosing a specific grout color could change the overall color appearance of the mosaics and the way that your entire project looks! Usually, there are three approaches to selecting grout colors that are used: blending, contrasting, and accenting.
Blending is the most common approach and what we recommend for most projects. This involves choosing the grout color that matches with the color in your tile. For example, you can blend by using white grout with our mother of pearl tile which is Natural White, majority chips are white, with small percentage of natural yellow and minimum natural grey; overall is white.
Similarly, if you are looking to blend grout with our Natural White + Natural Yellow + Natural Grey Randomly Mixed, reflecting the very natural color in original shell mother of pearl tiles, we recommend picking up on the beige and white undertones in the tile, so using a beige or white grout would blend perfectly.
What do I cut the mother of peal tiles with?
Sometimes, mother of pearl tile is used with other tiles for wall and floor covering in different size. Perhaps it needs to cut the mother of pearl tiles into small pieces.
Most of our mother of pearl tiles are mesh mounted on high quality fiber glass; however, it is easy for you to cut them into pieces with a knife which is used for cutting paper as bellow, and it will not damage the tiles with rough edges.